Frequently Asked Questions
Welcome to the FAQ page of ProClean One Ltd. Here you will find answers to the most common questions about our cleaning services. If you need further assistance, please feel free to contact our team.
General Questions
ProClean One Ltd provides a wide range of professional cleaning services, including: • Residential / Domestic Cleaning • Office and Commercial Cleaning • Deep Cleaning • End of Tenancy Cleaning • After Builders Cleaning • Carpet and Upholstery Cleaning • One-0ff deep clean • Oven cleaning Our services are designed to meet the needs of both homeowners and businesses.
We provide cleaning services across various locations within Berkshire, Buckinghamshire and West London. For specific service areas, please contact our team or check the service areas listed on our website.
Booking a cleaning service with ProClean One Ltd is easy. You can: • Book through our website booking form • Call our customer service team • Send us an email with your cleaning requirements. Once your request is received, we will confirm availability and schedule your appointment.
No, you do not need to be present during the cleaning service. However, you must ensure our team has access to the property at the scheduled time. Many clients choose to provide keys or access instructions for convenience.
Yes. Our professional cleaners bring all the necessary cleaning equipment and supplies needed to complete the job effectively. If you prefer that we use your own cleaning products, please inform us when booking.
Yes. Our cleaning professionals are trained, experienced, and committed to delivering high-quality cleaning services. We follow strict procedures to ensure reliability, safety, and professionalism.
The cost of cleaning services depends on several factors, including: • Size of the property • Type of cleaning required • Condition of the property • Additional services requested We provide transparent pricing and will give you a quote before confirming your booking.
Customer satisfaction is a priority at ProClean One Ltd. If you are not satisfied with the service, please notify us within 24 hours, and we will review the issue and may arrange a re-clean where appropriate.
Yes. Appointments can be cancelled or rescheduled. • Free cancellation is typically allowed up to 24 hours before the scheduled service. • Late cancellations may incur a cancellation fee. Please refer to our Refund & Cancellation Policy for full details.
Yes. We offer both: • One-off cleaning services • Daily cleaning • Weekly cleaning • Bi-weekly cleaning • Monthly cleaning schedules We can customize a cleaning plan that suits your needs.
The duration depends on the size of the property and the type of service requested. Typical cleaning sessions may take 2 to 6 hours, while deep cleaning services may take longer.
If you have any questions or would like to book a cleaning service, please contact us: ProClean One Ltd Email: help@procleanone.co.uk Phone: (+44) 0798 5510 653 Address: 24-28 Brockenhurst Rd, Ascot SL5 9DL, Berkshire, UK.
