ProClean One Ltd is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services.
This policy is prepared in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
- Information We Collect
We may collect and process the following types of personal information:
Personal Identification Information
- Full name
- Email address
- Phone number
- Home or business address
- Postcode
Booking Information
When you book a cleaning service, we may collect:
- Property details
- Service preferences
- Appointment date and time
- Special cleaning instructions
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Website usage data
This information helps us improve our website and services.
- How We Use Your Information
We use your information for the following purposes:
- To process and manage service bookings
- To communicate with you regarding appointments or enquiries
- To deliver our cleaning services
- To send service confirmations or invoices
- To improve our website and customer experience
- To comply with legal obligations
We will only use your information where we have a lawful basis to do so under the UK GDPR.
- Lawful Basis for Processing
Under the UK GDPR, we rely on the following legal bases to process your personal data:
- Contractual obligation – to provide the cleaning services you requested
- Legitimate interests – to operate and improve our business
- Legal obligation – to comply with applicable laws and regulations
- Consent – when you choose to receive marketing communications
- How We Protect Your Information
We take appropriate security measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.
These measures include:
- Secure data storage systems
- Restricted access to personal information
- Regular security monitoring
While we strive to protect your data, no internet transmission is completely secure.
- Sharing Your Information
We do not sell, trade, or rent your personal information to third parties.
However, we may share your information with:
- Staff or contractors who deliver our cleaning services
- Payment service providers
- IT service providers that support our website and systems
- Authorities when required by law
All third parties are required to respect the security and confidentiality of your data.
- Data Retention
We will only keep your personal information for as long as necessary to:
- Provide services to you
- Meet legal, tax, and accounting requirements
- Resolve disputes
When your data is no longer required, it will be securely deleted.
- Your Data Protection Rights
Under the UK GDPR, you have the following rights:
- The right to access your personal data
- The right to correct inaccurate information
- The right to request deletion of your data
- The right to restrict processing
- The right to data portability
- The right to object to certain types of processing
To exercise any of these rights, please contact us using the details below.
- Cookies
Our website may use cookies to improve your browsing experience and analyze website traffic. Cookies are small files stored on your device.
You can control or disable cookies through your browser settings.
For more information, please see our Cookie Policy.
- Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
- Complaints
If you believe your personal data has been misused, you have the right to lodge a complaint with the UK data protection authority:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
- Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
ProClean One Ltd
Email: help@procleanone.co.uk, info@procleanone.co.uk
Phone: 0798 5510 653
Address: 24-28 Brockenhurst Rd, Ascot SL5 9DL
