Booking & Pricing Policy

At ProClean One Ltd, we aim to make booking your cleaning service simple, transparent, and convenient. This policy covers how to book, payment terms, deposits, pricing, and online booking instructions.

1. How to Book Your Cleaning Service

You can schedule our cleaning services using:

• Online Booking Form: Fill out the form on our website and submit your request.
• Phone: Call us directly at 0798 5510 653.
• Email: Send your booking request to help@procleanone.co.ok

Required Booking Details:

• Full name and contact information
• Property address and type (residential, office, commercial)
• Type of cleaning service (domestic, deep cleaning, office cleaning, end of tenancy, etc.)
• Preferred date and time
• Special instructions or access requirements

Once your request is received, a member of our team will confirm availability and provide a quote or pricing details.

2. Booking Confirmation

• A booking is confirmed once you receive a confirmation email or phone call from ProClean One Ltd.
• Confirmation includes:
  • Service date and time
  • Type of cleaning service
  • Total price or quote
• Any additional instructions or service requirements should be communicated before confirmation.

3. Deposit Policy

• Certain services may require a deposit of 20–50% of the total service cost to secure your booking.
• Deposits are deducted from the final payment on the service day.
• Deposits are non-refundable for cancellations made less than 24 hours before the scheduled service.

4. Pricing Policy

• All prices are clearly quoted before booking.
• Pricing may vary depending on:
  • Property size and condition
  • Type of service (standard, deep cleaning, end of tenancy)
  • Additional requirements (extra rooms, carpet cleaning, heavy stains, etc.)
• Prices are inclusive of cleaning supplies and equipment unless otherwise specified.
• Any additional charges will be communicated before the service starts.

5. Payment Terms

• Full payment or deposit is required before or on the day of service, depending on the agreement.
• Accepted payment methods: Bank transfer, card payment.
• Late payments may result in service delays or rescheduling.

6. Online Booking Instructions

1. Visit the ProClean One Ltd website booking page www.procleanone.co.uk
2. Complete all required fields: name, contact, property type, service type, date, and time.
3. Submit your request.
4. You will receive an email confirmation within 24 hours.
5. If a deposit is required, follow the payment instructions included in the confirmation email.
6. Keep your confirmation email as proof of booking.

7. Rescheduling & Cancellation

• Rescheduling: Must be requested at least 24 hours in advance. Subject to availability.
• Cancellation:
  • 24+ hours before service: Full refund of deposit (if applicable)
  • Less than 24 hours: 50% cancellation fee may apply
  • No-shows: Full service cost charged

8. Access and Client Responsibilities

To ensure a smooth service:

• Provide safe access to all areas to be cleaned.
• Secure pets and fragile items.
• Ensure utilities (water, electricity) are available.

9. Service Guarantee

• ProClean One Ltd guarantees professional, high-quality cleaning.
• If you are not satisfied, contact us within 24 hours to discuss a re-clean or other resolution.

Contact Us:

• Phone: 0798 5510 653
• Email: help@procleanone.co.uk
• Online Booking: https://procleanone.co.uk/order-form/

This Booking & Pricing Policy forms part of our Terms & Conditions and applies to all services offered by ProClean One Ltd.