Welcome to ProClean One Ltd. These Terms and Conditions govern the use of our cleaning services. By booking or using our services, you agree to comply with and be bound by the following terms.
- About Us
ProClean One Ltd provides professional residential and commercial cleaning services across the United Kingdom. Our services include domestic cleaning, office cleaning, deep cleaning, end of tenancy cleaning, carpet cleaning, and other related services.
- Booking and Service Agreement
By booking a cleaning service with ProClean One Ltd, you agree to the following:
- All bookings must be made through our website, phone, email, or approved booking channels.
- Service dates and times will be confirmed based on availability.
- Accurate information regarding the property size, condition, and cleaning requirements must be provided when making a booking.
Failure to provide accurate details may result in changes to the final price or service duration.
- Pricing and Payments
- All service prices will be clearly communicated before the service is confirmed.
- Prices may vary depending on the size of the property, level of cleaning required, and additional services requested.
- Payment must be made using the accepted payment methods specified by ProClean One Ltd.
- Full payment may be required before or immediately after the service, depending on the booking agreement.
We reserve the right to update our pricing at any time without prior notice.
- Cancellation and Rescheduling
Clients may cancel or reschedule a booking subject to the following conditions:
- Cancellations must be made at least 24 hours before the scheduled service time.
- Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee.
- Rescheduling requests will be accommodated based on availability.
- Access to Property
Clients must ensure that our cleaning team has access to the property at the scheduled service time.
If access is not provided:
- The appointment may be cancelled.
- A call-out fee may apply.
ProClean One Ltd is not responsible for delays caused by restricted property access.
- Client Responsibilities
Clients are expected to:
- Provide a safe working environment for our cleaning staff.
- Secure fragile or valuable items before the cleaning service begins.
- Inform us of any special instructions or sensitive areas within the property.
- Damage and Liability
Our team takes great care when performing cleaning services. However:
- Any damage must be reported within 24 hours of the service.
- Claims must include clear evidence of the damage.
- ProClean One Ltd will assess each case and determine appropriate action.
We are not responsible for:
- Pre-existing damage
- Normal wear and tear
- Damage caused by faulty fixtures or improper installations.
- Satisfaction Guarantee
Customer satisfaction is very important to us. If you are not satisfied with the service provided:
- Please notify us within 24 hours of service completion.
- We may offer a re-clean of the affected area where appropriate.
- Health and Safety
ProClean One Ltd reserves the right to refuse or terminate a cleaning service if:
- The environment is considered unsafe for our staff.
- Hazardous materials are present that were not disclosed prior to booking.
- Privacy and Data Protection
We respect your privacy and handle all personal information in accordance with applicable data protection laws in the United Kingdom. Any information provided to us will only be used for service delivery and communication purposes.
- Changes to Terms and Conditions
ProClean One Ltd reserves the right to update or modify these Terms and Conditions at any time. Updated terms will be posted on our website and will take effect immediately.
- Contact Information
If you have any questions regarding these Terms and Conditions, please contact us:
ProClean One Ltd
Email: help@procleanone.co.uk
Phone: 0798 5510 653
Address: 24-28 Brockenhurst Rd, Ascot SL5 9DL
